RETURNS
RETURNS
According to our company policy, the following conditions need to be met when returning items purchased from 99def.com:
1.The item must be returned in new, unopened, and unused condition in order to receive a refund.
2.Returns must be submitted within 14 days of the delivery date, accompanied by a copy of the original invoice.
3.The original purchase price, minus shipping costs, will be refunded to the original form of payment. The customer is responsible for the shipping costs incurred when returning the items.
4.All returns should be shipped via insured, traceable mail in a secure package.
Should you wish to return a product or have any concerns, please contact Customer Service in advance. You can reach us via email at service@99def.com. We will be happy to assist you with a smooth transaction. As a general rule, returns are processed within three to five business days of receipt.
Notes on Returns?
1.Please notify us within 14 days of receiving your order.
2.Please include your order number and the reason for your return and our team will provide further instructions if approved.
3.Only items purchased directly from https://99def.com will be accepted. For products purchased from authorized retailers, please contact them directly for returns.
4.Please ensure that returned items are returned in their original packaging, including all accessories, manuals and documentation.
5.Returned items must be unused, in the same condition as when shipped, and in their original packaging.
6.The personalized cannot be refunded or exchanged.
Please take extra care that stains, folded cards, broken seals or plastic wrap will not be accepted. If a returned item is found to be in an unacceptable condition, we will not be able to offer a refund or exchange.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
If you can confirm that you have received a defective or incorrect product and wish to initiate the return process.
Please contact our Customer Support team and provide the following information as required to process your order:
– Order number
– Proof of purchase
– Video or photo of the faulty product (if applicable)
– Complete delivery address
– Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
Refunds
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to the original method of payment. If you paid by credit or debit card, refunds will be sent to the issuing bank within 14 business days of receipt of the return or cancellation request. If you have not received a refund after this time, please contact your bank or credit card company.
Please note that refunds may take some time to arrive.
HOW DO I CHANGE OR CANCEL MY ORDER?
If you need to change or cancel your order, please contact us as soon as possible. Indicate your order number and what you would like to change and we will confirm the changes once they are complete. To check the status of your order, please contact our customer support team.
Please note that orders that have already been packed or shipped cannot be modified or canceled.